The easiest way to view the status of your current order and any past orders is to create an account.
You can log in to your account or create one here.
Once logged in you will be presented with the "Account Summary" screen which will show your current orders and any past orders and there associated status.
Once your order is received it will progress through a number of different "Order Status" prior to you receiving the items you ordered.
Below is a brief explanation of what each status means;
Sometimes your order will appear in one of the following statuses;
The easiest way to track your order is by logging into your account and selecting the order that you would like to track.
You can log in to your account here.
For customers who do not wish to have an online account, you can track your order here.
You will need the following information to track your order;
All orders less than $28.99 will incur a flat rate shipping charge of $5.99
Orders $28.99 and above will be shipped to your door free of charge.
Yes, you can.
We use a mix of shipping methods including Australia Post and Sendle couriers options.
Bed's and other large items are generally shipped through other couriers and therefore we may not be able to deliver it to a PO Box or Parcel Locker, however, we will contact you directly in these instances.
We ship our orders via a mixture of methods to continue to offer affordable prices. We use Australia Post and Sendle couriers.
However, bed's and other large items may be shipped through the following couriers;
Generally, all orders are delivered within 5-7 business days, but it some instances it can take up to 10 business days.
We have 3 warehouses in the following locations;
Our main warehouse is located in Brisbane, in some instances, we can express post your order for a fee providing you contact us to make prior arrangements.
Express post may be available for select items.
If Express Post is available it will appear as a shipping option upon checkout.
Please contact us if you have a specific delivery date to ensure that we can meet your expectations.
This is completely up to you. At the checkout page under the Shipping Methods section, you will notice "Signature not required on delivery" is ticketed.
We recommend unticking this for a large order or if you wish to be present for delivery.
ATL is at the discretion of the courier that is attempting to deliver your order, in the instances where the courier does not honor the ATL or deems it to be "unsafe" to leave your order, a card will be left for you to attend your local depot or post office.
Our returns policy is simple.
To request a return, you MUST do the following;
Our full returns policy can be found here.