Price Matching Policy
We pride ourselves on providing the best possible prices on all of your favourite items at Zach’s Pet Shop, if you happen to find the same product advertised for less, we will try our best to match it.
To request a price match, please follow the below steps;
- Read the below “Price Match Terms & Conditions”
- Get a screenshot or copy the website link showing a competitor’s website with the product and the lower price.
- Contact us via Live Chat, Phone or email the screenshot/link to firstname.lastname@example.org
- We will notify you of the outcome of the price match request.
- Process your order on our website within 24 hours.
Price Match Terms and Conditions
- You must follow the above steps to be eligible for a price match.
- We assess the price match of our competitors based on total product cost which includes the following;
- The price we pay for the product.
- The shipping charges to ship the product to you.
- The GST that may be applicable to the product.
- Other taxes that may be applicable to the product.
- Payment processing fee’s and charges.
- The competitor must be an Australian business, registered by the relevant authorities in Australia and with an Australian Domain (web address).
- We reserve the right to reject a price match if the lower price cannot be shown to us when requested.
- We will not accept advertisements or google ad’s as proof of a price match.
- Unfortunately we cannot price match the following:
- Gifts with purchases.
- Membership or exclusive discounts.
- The competitor's product must match Zach’s Pet Shop's product exactly.
- The competitor's product must be:
- Made by the same manufacturer.
- Shipped from the same country of origin.
- Brand New.
- The same size, quantity and colour.
- Publicly available advertised price (no login required).
- The competitor's product must be in stock at the time of the price match request.
- Price matches do not automatically apply to future transactions with Zach’s Pet Shop.
- Once a price match is approved, you must purchase the product within 24 hours.
- The competitor must only deal in Australian currency
- Zach’s Pet Shop reserve the right to refrain from price matching where a sale below cost price would occur.
- All price matches are at our discretion of Zach’s Pet Shop.
- Zach’s Pet Shop reserves the right to limit the quantity of products available for price-matching at its discretion.