Our simplified refund and returns policy is below, however please continue reading for the detailed version.
To request a return, you MUST do the following;
If at any point you are unhappy with your purchase, we ask that you email us or call us on 1300 674 887, so we can attempt to resolve the Issue.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange for change of mind returns.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, Pharmaceuticals and items with an expiry date cannot be returned. We also do not accept returns on products that are intimate or sanitary goods.
Under Australian Consumer Law, you are entitled to a refund, repair or replacement for a major manufacturing fault/defect with a product covered by Australian consumer guarantees. you can obtain a refund under Australian Consumer Law by contacting Zach’s Pet Shop Directly.
To complete your return, you MUST do the following;
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted;
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-10 business days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will provide you the return address.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should contact us for a return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Last Updated 08/03/2019 - 5:00 PM